We’re Here to Help
At SoleSafe, we’re more than just a product—we’re a small, dedicated team of parents and creators driven by one mission: giving families peace of mind. Thanks to your support, we’ve grown faster than we ever imagined, and we’re working hard every day to keep up with the demand while never compromising on the quality and care your family deserves.
Whether you have questions about your order, feedback on the insoles, wholesale or partnership inquiries, or even just want to share your experience—we’d love to hear from you. Every message matters, and we’re here to make sure your time with SoleSafe is nothing short of reassuring.
During busy sale periods, our team works around the clock to ship orders as quickly as possible. On rare occasions, delivery may take an extra day or two. Thank you for your patience—we promise it’s worth the wait.
We’re grateful to have you as part of the SoleSafe community. Your trust means everything, and we’re always just a message away.
Questions? We got answers
How does SoleSafe™ work?
How does SoleSafe™ work?
SoleSafe™ insoles are designed with a hidden compartment that securely holds an Apple AirTag inside your child’s shoe. This allows you to track your child’s location in real time through Apple’s Find My app, giving you instant peace of mind without your child ever noticing.
Will my child feel the AirTag in their shoe?
Will my child feel the AirTag in their shoe?
No. The insoles are made from soft, shock-absorbing materials that provide comfort and support. The AirTag is securely hidden and cushioned inside, so kids don’t feel it while walking, running, or playing.
Are the insoles adjustable to different shoe sizes?
Are the insoles adjustable to different shoe sizes?
Yes. SoleSafe™ insoles are trim-to-fit. Simply cut along the guide lines to perfectly fit your child’s shoes, from toddlers to older kids.
Is the AirTag included with SoleSafe™ insoles?
Is the AirTag included with SoleSafe™ insoles?
No, the Apple AirTag is sold separately. SoleSafe™ is designed to work seamlessly with Apple AirTags, which you can easily purchase from Apple or authorized retailers.
Can SoleSafe™ insoles be used with any type of shoes?
Can SoleSafe™ insoles be used with any type of shoes?
Yes. They are designed to fit into most types of children’s shoes—sneakers, school shoes, casual shoes, and even boots—without adding bulk or discomfort.
How accurate is the real-time translation?
How accurate is the real-time translation?
The LingoPods leverage advanced AI technology for up to 97% accurate translations, ensuring smooth and natural conversations.
What situations are SoleSafe™ insoles best for?
What situations are SoleSafe™ insoles best for?
Parents love using SoleSafe™ in everyday play (parks, playgrounds), crowded places (malls, events, festivals), holidays and travel (airports, stations), and “out of sight” moments when kids wander just a little too far.
Are the insoles tamper-proof?
Are the insoles tamper-proof?
Yes. The AirTag holder is hidden inside the insole, making it discreet and difficult for a child (or anyone else) to tamper with or remove. Each pair also comes with a matching-color sticker that covers the underside of the sole, keeping the AirTag completely hidden from view.
Do they ship with a warranty or guarantee?
Do they ship with a warranty or guarantee?
Yes. Every SoleSafe™ order is backed by our satisfaction guarantee. If you’re not completely happy, simply return within 30 days for a hassle-free refund.